SMB Views And News for Mid-Market Companies and Consultants
Sage has expanded the accreditation of Cloud at Work, an accredited cloud hosting provider of Sage 100, 300 and CRE applications, to include Sage X3.
The company was one of the first Strategic Hosting Providers selected by Sage for their Sage 100 and 300 products. As a Strategic Hosting Provider, Cloud at Work is able to offer their hosting services via Sage to Sage 100 partners.
Cloud at Work Announces Sage’s Accreditation as Sage X3 Strategic Cloud Hosting Provider
Sage has announced that they will exit the direct sales market for one of their flagship accounting products – Sage X3.
Previously Sage sold X3 through a Direct Team and a Partner Team. Sales that were made directly were also implemented with Sage’s own professional services team.
Moving forward Sage will eliminate the direct portion of sales and instead utilize a Sage X3 specialist team which will assist the partner channel in selling and supporting X3.
Most of the Sage direct staff have been re-aligned to other areas within X3 although there were reportedly a small number of staffing reductions.
My View: Publishers undoubtedly receive a significant number of inbound leads from prospects who locate the main product website. However, implementing and providing on-going service and support for complex ERP frequently requires either a local presence or some very specific industry expertise.
This is also likely a further acknowledgment that Sage X3’s target market is more mid-market than enterprise which also make staffing and servicing better suited to regional partner organizations.